MPL
Product Design
2021
Redesign of MPL's customer support experience to boost user satisfaction, operational efficiency and cost — explore the full case study for details.
Mayhem Studios
Design Strategy
2023
Scaling and leading the design team for India's biggest AAA mobile game.
IBM/BP
Service Design
2020
Streamlining British Petroleum's procurement & supply chain process ; I led the UX design for a Salesforce-based tool within Compass to manage BP's supplier lifecycle. Our efforts streamlined procurement processes and improved user efficiency, resulting in a validated roadmap and enhanced stakeholder alignment.
Mayhem Studios
Product Design
2022
Leading the design vision for a combat racing game. This project was deprioritized by the studio, but I'm proud of the output the effort of my team.
Mayhem Studios
Product Design
2024
Currently leading the design for an innovative game mode, focusing on immersive interactions and collaboration with cross-functional teams, resulting in highly positive user feedback and enhanced player engagement. This featue is close to being launched in Open Beta.